ScooterX Scooter X Racer From Scooter Outfitters

Scooter Outfitters
19 Santee Lane
Beaufort SC 29906
Questions:
843-846-1231

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ScooterX Warranty Form Only!

First name:
Last name:
Address:
City:
State:
Zip Code:
Phone number:
Website you purchased from:
Order number:
Date ordered:
Part needed:
Email:
Select model:

If you have a damaged or broken part and your scooter is still under warranty please fill out the form above.

Once you fill out this form your new part will be shipped out within 1 business day. If there is a problem with your claim we will contact you within 1 business day. Please fill out all fields.

If you have a technical issue please visit one of our tech support pages.

Warranty & Returns

ScooterX's 30 day bumper to bumper Warranty

ScooterX's 30 day Warranty covers any part on the scooter that is factory defective. Meaning if something is mechanically wrong with your product we will take care of it by sending out replacement parts. If something comes broken or missing from package we will send a new part to you immediately. The warranty covers anything that is wrong or goes wrong withing 30 days of purchase date.

How do we handle the warranty?

- If you have a technical issue such as engine wont start, brakes dont work, etc.. we suggest reading our tech support page or watching our tech support videos. If you still have issues with your product after reading the tech support page you can call 702-889-1741 ex 2. This is our tech support line open mon-fri 8am to 4pm pacific standard time.

- If you have a broken or damaged part please fill out the warranty form and we will send you a new part. Click here to file warranty claim online

Whats not covered under warranty?

- Tire tubes that get punchured from driving. If the tube is flat the day you get your product do to manufacturer defect we will replace it. If you get a flat because something punchured the tube while driving this will not be covered under warranty.

What will void my factory warranty?

- If the product was sold for under 15% of MSRP

This one is self explanitory. If the product was sold for less than 15% of the prices you see on this website we will offer you no warranty.

- Misuse and abuse

Misuse example: You didnt put any 2 stroke oil in your gas and you blew up your motor. Warranty void on motor, all other parts on scooter will still be warrantied.

Abuse example: You crashed your product and broke it. Warranty void on broken parts

Abuse example 2: You are jumping your item and something breaks, warranty void.

Return Policy

We do not take returns once Assembled and gas has been poured into the tank.

If you have any questions or comments about your warranty you can email ScooterX

Returns will be Accepted depending on the Situation or Reason pertaining to the Return. We can not take any returns once Gas has been poured into the tank or Scooter has been assembled! There may have to be a 15% Restocking Fee on New Returns that do not merrit a full refund. If an Item is requested for Return you must first obtain an RI Authoization Number (Return Item Number). No Item will be accepted nor will Scooter Outfitters nor ScooterX be responsible for the item if you mail back an Item without an RI Authorization Number. 15% Charge for Restocking will be Taken out upon Refund of the Item once we have received the Scooter back undamaged or as agreed prior to shipment. We will Not accept items that were Damaged by the Shipping Company. If Item is Damaged upon arrival than Item must be reported as Damaged or Refuse acceptance of Item before it leaves the Truck. We will try to help you to resolve Shipment issues. Our goal is a Satisfied Customer.